Frequently asked questions
Orders & Payments
How can I place an order on your website?
You can place an order by selecting your appliance, adding it to the cart, and completing checkout using your preferred payment method.
What payment methods do you accept?
We accept secure payments via major credit and debit cards, including Visa, Mastercard, American Express, and eftpos, as well as bank transfer and pay at store for eligible pickup orders. Available payment methods will be displayed at checkout based on your selected order method.
Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible using the contact details available on our Contact Us page. Our team will do our best to assist before the order is processed or dispatched.
Is it safe to make payments on your website?
Yes. We use secure payment processing and industry-standard encryption to help protect your payment and personal information during checkout. Your payment details are processed securely by our payment providers and are not stored on our website.
Shipping & Delivery
Do you deliver to all locations?
Currently, we only deliver within Victoria. We are working on expanding to more locations soon. If you have any questions or special delivery requests, please contact us using the details available on our Contact Us page.
Are there any delivery charges?
Yes. Any applicable delivery charges will be calculated and displayed during checkout before payment is completed. We also offer pickup from store for eligible orders at no additional delivery cost.
Can I choose a preferred delivery date or time?
Yes. If you would like delivery on a specific day, please contact us using the details available on our Contact Us page shortly after placing your order, and our team will do our best to assist.
Installation & Warranty
How do I book an installation service?
Most home appliances do not require installation services and only need to be plugged into a power outlet.
- Refrigerators generally do not require installation.
- Washing machines typically only require connection to a cold water tap.
- For dishwashers, we can provide the contact details of a third-party installation service if required. Please contact us using the details available on our Contact Us page for assistance.
What warranty do home appliances come with?
Factory second appliances come with a standard one-year warranty covering functional issues only. As these are refurbished products, some items may have cosmetic imperfections such as dents, scratches, or minor marks, which are not covered under warranty.
How can I claim warranty service?
To claim warranty service, please contact us using the details available on our Contact Us page by mobile phone, message, or email.
Please provide:
- Proof of purchase
- Product model and serial number
- A description of the issue
If possible, please also send us a video of the issue, as this may help us assess the problem more efficiently.